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patients trust their care to Maimonides, our physicians, nurses and staff strive to make the experience the best that it can be, not just medically, but personally. Maimonides approach to the planning, delivery, and evaluation of health care is grounded in mutually beneficial partnerships among health care providers, patients, and families. The Medical Center leadership and staff are always looking at ways to improve the patient and family experience while under our care. We use feedback received from patients who have taken the HCAHPS survey to identify opportunities for improvement.

HCAHPS, which stands for Hospital Consumer Assessment of Health Providers and Systems, is a new, government-required survey for measuring the patient experience. Since everyone must use the same survey and data collection methodology, HCAHPS allows for "apples-to-apples" comparisons of hospitals.

Patient satisfaction is improving, but some service areas lag behind our goals. We are working to improve those areas based on the feedback from our patients.

Specifically we are focused on:

  • Getting help as soon as you need it/timely response to call bells
  • Maintaining a clean and comfortable environment
  • Assuring that it is quiet at night
  • Meeting personal needs in a timely manner
  • Assuring your pain management needs are met
  • Addressing questions and concerns in patient friendly language

Best practice strategies that have been implemented include:

  • “WHO-WHAT-WHY” When entering a patient room all staff identify who they are, what they are there for, and why.
  • “NO-PASS ZONE” All staff members are expected to answer call bells and ask how they can be of assistance.
  • Patient and family communication boards
  • Hourly rounding
  • Interdisciplinary rounding
  • Follow-up appointment scheduling
  • Senior leadership rounds

 

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Maimonides Medical Center    |    4802 Tenth Avenue    |    Brooklyn, NY 11219    |    718.283.6000